Summer Sale Promotion 2024 Terms and Conditions

  1. These terms and conditions ("Terms") apply to this Pandora Summer Sale Promotion 2024 ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

  1. This Promotion is organised by Pandora Jewellery UK Limited, a company registered in England and Wales at 33 George Street, London, W1U 3BH under company number 06654012 ("Pandora", "us", "our").

  1. By participating in this Promotion via our website ( ("Pandora Website"), you also agree to be bound by the terms and conditions on the Pandora Website. By participating in this Promotion through Participating Stores, you also agree to be bound by the terms and conditions at that store. If there is a conflict between these Terms and any of the other terms and conditions mentioned above, these Terms will take priority.

  1. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final, and no correspondence or discussion shall be entered into.

  1. Your attention is drawn in particular to the limitations of liability contained in these Terms.

Further details of the Promotion

  1. Subject to Term 24, this Promotion runs from Friday 31 May to Sunday 7 July 2024 (inclusive) for the general public, and from Wednesday 29 May to Sunday 7 July 2024 (inclusive) for My Pandora Members ("Promotional Period").  This Promotion is available, subject to availability and while stocks last, through the Pandora Website, participating Pandora concept stores and other participating authorised Pandora stockists in England, Scotland, Wales, Northern Ireland, Jersey, and Isle of Man only, excluding all airport stores ("Participating Stores"). This Promotion is not valid in store or for delivery in the Republic of Ireland or elsewhere outside of the UK, Jersey, and Isle of Man.

  1. Please check whether a store is participating in this Promotion, and the opening times of the Participating Store, before travelling to a store to make a purchase. Please note that some Pandora stores and authorised stockists may not be open during the Promotional Period.

  1. This Promotion is open to members of the public, who are at least 16 years of age, which can include employees of Pandora and Pandora franchisees and members of their families and households ("Eligible Participants").

  1. Eligible Participants will be entitled to a discount of up to 50% on full price selected Pandora jewellery products purchased at a Participating Store or on the Pandora Website during the Promotional Period ("Sale Purchase(s)"). Eligible Participants who are also My Pandora Members will be entitled to an additional 10% discount on Sale Purchases made between Sunday 23 June and Sunday 7 July 2024.

  1. With the exception of purchases made at Pandora outlet stores, Eligible Participants who purchase any Pandora products at a Participating Store or on the Pandora Website during the Promotional Period will receive a promotional Pandora discount voucher entitling them to receive a discount of 15% off full price Pandora charms, clips and safety chains only, and are subject to the exclusions in Terms 16 and 19 ("Voucher"). Vouchers will not be distributed in respect of purchases made at Pandora outlet stores. The Voucher is redeemable strictly in accordance with these Terms.

  1. This Promotion is not valid in conjunction with any other online or in store offer, promotion or voucher unless stated.   

  1. Vouchers shall be (i) handed out in Participating Stores (other than Pandora outlet stores) to Eligible Participants who purchase any Pandora products during the Promotional Period; or (ii) emailed to Eligible Participants purchasing via the Pandora Website during the Promotional Period.

  1. A limit of one Voucher per transaction applies to this Promotion. For the avoidance of doubt, if an Eligible Participant makes multiple purchases in a single transaction, they would not be entitled to any more than one Voucher. Eligible Participants must make a purchase in order to receive a Voucher but will not be entitled to receive a Voucher in respect of any purchase made at a Pandora outlet store.

  1. There is no cash alternative to the Voucher. The Voucher is not exchangeable for cash or (subject to Term 22) for any other Pandora product.

  1. If you made a purchase at a Participating Store or on the Pandora Website during the Promotional Period, but you did not receive a Voucher, please contact Pandora using the details in these Terms.

Redeeming a Voucher

  1. Vouchers can be redeemed in Participating Stores (other than Pandora outlet stores) or on the Pandora Website from Monday 1 July to Sunday 21 July 2024 inclusive ("Redemption Period"). To redeem the Voucher, you must purchase one or more full price Pandora charms, clips, or safety chains, in a Participating Store during the Redemption Period ("Redemption Purchase"). Vouchers are not redeemable at Pandora outlet stores. The Voucher cannot be redeemed against any other products. The Voucher cannot be redeemed against the Sale Purchase.

  1. Upon redemption of a Voucher, a discount of 15% will be applied to the Redemption Purchase. For the avoidance of doubt, if a customer makes a mixed purchase, comprised in part of a Redemption Purchase and in part of a product that does not form part of a Redemption Purchase, the discount shall only be applied to the element of the transaction that comprises of the Redemption Purchase.

  1. To redeem a Voucher in a Participating Store (not applicable to Pandora outlet stores), you will need to simply surrender the Voucher at the checkout when making payment for a Redemption Purchase. The Voucher will be retained by Pandora after being redeemed. Copies of the Voucher will not be accepted. To redeem a Voucher on the Pandora Website, you will need to enter the Voucher details upon checkout.

  1. Vouchers must be redeemed in full in one single transaction. Vouchers are not divisible. Only one Voucher can be redeemed per transaction. Vouchers cannot be used to purchase the following products: sale and outlet items, delivery charges, gift cards, eGift cards, cleaning kits, gift packaging, clasp openers, polishing cloths, Build a Bracelet & Build a Pendant offers, gift sets, bundles, the Disney 100 collection, the Game of Thrones collection, UNICEF items, selected engravable products and engraving services, lab-grown diamond products and/or 14k gold jewellery. This Promotion is not valid in conjunction with any other online or in store offer, promotion or voucher unless stated.

  1. Vouchers will automatically expire at the end of the Redemption Period, at which point they will no longer be accepted in any Participating Stores or on the Pandora Website. Voucher holders are solely responsible for ensuring that all Vouchers are redeemed prior to expiry of the Redemption Period. No reminders will be sent.

Returns and Exchanges

  1. If the Sale Purchase and/or the Redemption Purchase is returned for a refund, only the amount actually paid will be refunded. For example, if the products purchased total £50 (including VAT), and you received a discount of 15% off the RRP, the price actually paid would have been £42.50 (i.e. £50 less the 15% discount) and therefore the refund would be £42.50.

  1. Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described.

  1. Additional terms may apply for refunds and exchanges in accordance with the other terms and conditions mentioned at Term 3.

Other important terms

  1. This Promotion is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may suspend or end the Promotion early on the Pandora Website or in any one or more Participating Store without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion. Please check that the Vouchers are in stock at your chosen Participating Store before taking part in this Promotion.

  1. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control. 

  1. Pandora and a Participating Store reserve the right to not award a Voucher, disqualify a participant or ask a participant to leave a Participating Store if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.

  1. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

  1. This Promotion and these Terms will be governed by English Law and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of England and Wales. This Promotion and any website or location on which these Terms are posted are only intended to be accessed from Great Britain, Jersey, Isle of Man and Northern Ireland. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from territories other than England, Scotland, Wales, Jersey, Isle of Man or Northern Ireland, you are responsible for compliance with all local laws.



  1. Subject to Term 31, Pandora accepts no responsibility for any damage, loss, injury, or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.

  1. By participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:
  1. the loss, theft, or misuse of any product; or
  2. any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to Term 31.

  1. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law.

  1. Any failure on any occasion by Pandora to enforce a Term is not a waiver of that Term.

How to contact Pandora

  1. Pandora can be contacted in relation to this Promotion using the contact details given below:

Physical Participating Stores: please ask staff in the relevant store. Alternatively, please call 0844 873 1441 or send an email to [email protected];

By Post: Write to Pandora Summer Sale Promotion 2024, Pandora Jewellery UK Limited, 33 George Street, London W1U 3BH; or

Pandora Website: please call the Freephone number 0808 234 5431* or send an email to [email protected].

*Please note network charges might apply.  Please check with your network provider.