Pandora UK’s Cookie Policy


 

It is our goal to be transparent about the cookies we use on our website, how we use them, and to give you the necessary tools to manage them. A cookie is a small text file that is placed on your computer and stores information about how you use our website, in order to provide you the best online experience possible.

A cookie remembers what you have done, including the products you have placed in your basket, your preferences, your account login information, and allows for several other functionalities such as sharing pages on social networks to work. Furthermore, cookies allow us to understand how internet users navigate on our website, what works and what does not, and to make continuous improvements accordingly.

Furthermore, a cookie is not a computer program and cannot be used to circulate viruses. Therefore, a cookie is not dangerous.

There are several types of cookies. Session cookies are temporary files that will be erased from your computer’s memory when you close your browser. Permanent cookies will usually remain on your computer’s memory until you manually erase them. 1st Party Cookies are placed on your computer by Pandora UK’s website, 3rd Party Cookies are those placed on behalf of Pandora UK’s website by our trusted partners.

Which cookies does Pandora UK use?

Pandora UK uses the following cookies:

Name
Lifetime
Usage
80300000|PANDORADE_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORAUK_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORADK_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORANL_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORAPL_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORAFR_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORAIT_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
80300000|PANDORASK_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
AMCVS_########################%40AdobeOrg
Session
Unique visitor IDs used by Adobe Marketing Cloud Solutions. ######################## are hexadecimal formatted numbers.
AMCV_########################%40AdobeOrg
2 years
Unique visitor IDs used by Adobe Marketing Cloud Solutions. ######################## are hexadecimal formatted numbers.
CoreID6
25 years
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
IR_7382
Session
80300000|PANDORANL_clogin
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
IR_PI
15 years
IR_gbd
Session
Pandora_Locale
Session
Used to track and support personalization of site content based on current locale.
RES_SESSIONID
1 hour
Used by the Certona tracking and product recommendation provider service.
RES_TRACKINGID
2 years
Used by the Certona tracking and product recommendation provider service.
ResonanceSegment
3 months
Used by the Certona tracking and product recommendation provider service.
_#env
1 day
This cookie is used to collect information about the user browser. It stores things like screen size and browser type to improve the user experience on the visited site.
_#lps
30 minutes
This cookie is used by our marketing partners to track where you came from and how you arrived at the site.
_#sess
1000 days
This cookie stores information about a particular visit to the site and what pages have been looked at on the site in an individual session. This cookie doesn't store any personal information.
_#slid
1000 days
This cookie stores unique sale ID.
_#srchist
1000 days
This stores the history of how the user got to the site.
_#tsa
1 hour
This stores the history of how the user got to the site.
_#uid
1000 days
This cookie stores a unique user identifier, so we can track usage and user behaviour through the site.
_#vdf
1000 days
This stores what you've bought on the site while you look at other pages.
__cfduid
1 year
This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
__cq_bc
1 month
Analytic cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content.
__cq_seg
1 month
Analytic cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content.
__cq_uuid
1 year
Analytic cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content.
__unam
10 months
This cookie is set as part of the ShareThis service and monitors "click-stream" activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only personaly identifies the users if they have seperately signed up with ShareThis for a ShareThis account and have given them a consent.
_ga
1 year
Used by Google Analytics service.
_gid
1 day
Used by the Google Analytics service to distinguish users.
_pk_id.496.94c2
55 days
Used by the PiWik analytics platform. Enables tracking whether users have been to the site previously.
_qsst_s
Session
Qubit is used to carry out statistical analysis of user activity and conversion optimisation on moneycorp.com. This information allows us to identify and understand our customers’ needs. We then update the website to make the visitor session more personalised and relevant.
_uetsid
1 hour
http cookie to track session.
cmTPSet
Session
This cookie is set by the Coremetrics system we use to analyse how the site is working. It is a lot like Google Analytics so it allows us to look at how customers use our website so we can improve the experience.
cqcid
Session
Analytic cookie to track anonymous or logged in users to measure and improve performance, and support personalisation of site content.
crm_id
1 year
Used for the CRM service integration.
dsv
1 year
Demandware/SFCC system cookie.
dw
Session
Demandware/SFCC system cookie.
dw_cookies_accepted
Session
determines if user has accepted cookie policy
dwanonymous_################################
6 months
stores the anonymous user id to retrieve the basket if a customer comes back later.
dwsecuretoken_################################
Session
Set only when the connection to the website is encypted. ################################ are hexadecimal formatted numbers.
dwcustomer
6 months
stores the id of a customer registered once and requested “to be remembered”
dwpersonalization
1 year
used for participation in an AB test lasting longer than a session
dwsourcecode
Session
stores the id of a customer registered once and requested “to be remembered”
dwsid
Session
stores the applied source code
dwcustomer
1 year
System session management cookie.
dwcustomer
1 year
stores the id of a customer registered once and requested “to be remembered”
emailsignup_lb_visit
Session
This captures which page on the site the user has come from prior to the current one.
gpv_pn
30 minutes
stores the id of a customer registered once and requested “to be remembered”
mbox
14 days
Occasionally we run tests on the site to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.
reevoo__utma
2 years
Used by the Reevoo reviews provider service and its integration with Google Analytics. This information only shows general trends and can't be tracked back to a single user.
reevoo__utmb
30 minutes
Used by the Reevoo reviews provider service and its integration with Google Analytics. This information only shows general trends and can't be tracked back to a single user.
reevoo__utmc
Session
Used by the Reevoo reviews provider service and its integration with Google Analytics. This information only shows general trends and can't be tracked back to a single user.
reevoo__utmz
6 months
Used by the Reevoo reviews provider service and its integration with Google Analytics. This information only shows general trends and can't be tracked back to a single user.
reevoo_sp_id.89b0
2 years
Used by the Reevoo reviews provider service and its integration with Google Analytics. This information only shows general trends and can't be tracked back to a single user.
reevoo_sp_ses.89b0
30 minutes
Used by the Reevoo reviews provider service.
reevoomark_marker
25 days
Used by the Reevoo reviews provider service.
s_cc
Session
Used by the Adobe Analytics service. This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True")
s_cid_30
15 years
Used by Adobe Analytics service.
s_invisit
30 minutes
Used by Adobe Analytics service. The cookie identifies whether the user is arriving at the domain for the first time.
s_nr
1 month
Used by Adobe Analytics service. Stores date of visit and if visitor is new or returning
s_ppv
Session
Used by Adobe Analytics service. Stores information about percentage of page displayed
s_ppvl
Session
Used by Adobe Analytics service. Stores information about percentage of page displayed
s_ptc
Session
Used by Adobe Analytics service. Stores information about percentage of page displayed
s_sq
Session
Used by the Adobe Analytics service. This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user
s_vnum
25 days
Used by the Adobe Analytics service. The cookie stores the number of visits by a Unique Visitor. This makes it possible, e.g., to capture return frequency of a visitor over a period of time.
sc.ASP.NET_SESSIONID
Session
SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam is for internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
sc.Status
Session
SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam is for internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.r
sid
Session
Used to manage session state.
utag_main
1 montht
Used by the Tealium service for tag management and tracking.
visit_counter_purchase
30 minutes
x_qtag_#######
1 year
This cookie is set by Qubit to enable tests to run on the site. ###### represents container ID
chkcookie
Session
This cookie is set by Qubit to enable tests to run on the site. ###### represents container ID
.PROD.ASPXAUTH
Session
Is used to determine if a user is authenticated (If they are currently logged in)
consumer#lang
3 months
Used by the widgets to determine if user is currently logged in. This allows for member/non-member specific content
Membered
10 years
Used by the widgets to determine if user is currently logged in. This allows for member/non-member specific content
VI
10 years
Visitor Information. PC: PageCount SC: ShowCount SD: ShowDate
userEmail
Session
Stores the user email while the users are logged in
_utma
2 years
Google analytic cookie that registers each user's amount of visits, and the time of the first visit, the previous visit, and the current visit
_utmz
2 years
Google analytics cookie that registers where a visitor came from (search engine, search keyword, link)
_utmb
1 hour
Google analytics cookie
_utmc
1 years
Google analytics cookie
NID
6 months
Cookie set when google maps is used on the PANDORA store locator
psc
2 years
This and the following 8 cookies are from "Add this" and are used to collect (non-personally identifiable) sharing statistics on the PANDORA platform when users share products through the add this module (mail, twitter, Facebook etc.)
NMUID
Unlimited
This and the next 6 cookies are all related to netminers tracking which allows PANDORA to obtain data on the user behavior on .net (How do they navigate on the site, where do they click etc.)
lv
Unlimited
Adobe Analytics tracking
vc
Unlimited
Adobe Analytics tracking
$nmlv
Unlimited
Netminers tracking
$nmuid
Unlimited
Netminers tracking
$nmvc
Session
Netminers tracking
ASP.NET_SessionId
Session
Netminers tracking
fb_144650179438
Session
The following three cookies are related to the Facebook login functionality on pandora.net and are only present if/when Facebook login is used
BC_BANDWIDTH
Session
Brightcove Video Player
AkamaiAnalyticsDO_visitStartTime
Session
Brightcove Video Player
AkamaiAnalytics_VisitCookie
Session
Brightcove Video Player
AkamaiAnalytics_BrowserSessionId
Session
Brightcove Video Player
AkamaiAnalytics_VisitIsPlaying
Session
Brightcove Video Player
AkamaiAnalytics_VisitLastCloseTime
Session
Brightcove Video Player
AkamaiAnalyticsDO_visitMetricsCsv
Session
Brightcove Video Player
AkamaiAnalyticsDO_bitRateBucketsCsv
Session
Brightcove Video Player
clientLastPTimes
Session
Brightcove Video Player
fbm_144650179438
Facebook login
Facebook controls lifetime
fbsr_144650179438
Facebook login
Facebook controls lifetime
cookiesDirectiveAccepted
10 years
Whether the user is using a mobile device or not
OriginalContextDeviceName
Session
City/Country cookie
MyGeoInfo
Session
If the user should be presented with Desktop or Mobile layout
VI
10 years
This cookie keeps track of what notifications the user has seen
micpn
4 days
Campaign tracking cookie from Movable Ink. This cookie will store the anonymous user ID passed to Movable Ink, as well as the campaign ID that was clicked on before landing on the page, and what time it was clicked.
mibhv
12 months
Behaviour tracking cookie from Movable Ink. This cookie will store the anonymous user ID passed to Movable Ink, as well as the campaign ID that was clicked on before landing on the page, and what time it was clicked.
_#clkid
1 year
Unique identifier for a click generating a landing
_#tsa
10 min
Unique identifier for a click generating a landing
_#env
30 days
Flags whether the environment variables (screen size, browser etc) need to be collected again
linksynergy.com
2 years
The cookies used for tracking orders
Pixel ID 358947487606651
Ongoing from July
Facebook tagging/conversion tracking
_hjClosedSurveyInvites
1 year
This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls
1 year
This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets
1 year
This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneSurveys
1 year
This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.
_hjIncludedInSample
1 year
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjShownFeedbackMessage
1 year
This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
Google Adwords Conversion Tracking Tag
30 days
Tracks Google Adwords Paid Search performance
Google Adwords Remarketing Tag
540 days
Tracks returning users performance through Adwords and allows to serve remarketing ads/dynamic creative
Bing UET Tag
180 days
Tracks Bing Ads search performance and allows for remarketing ads

Some of these cookies, referred as 3rd Party Cookies, are placed by Pandora UK’s trusted partners.

How do I manage cookies?

Please note that if you opt-out of cookies on your computer, you will not be able to place orders on Pandora UK’s website. You will still be able to browse our web site, but certain functionalities might be impacted.

You can manage the cookies that are placed on your computer via the settings of your internet browser. The site www.aboutcookies.org contains all the information necessary to block, restrict or opt-out of cookies on a wide variety of browsers. You will also find more general information about cookies. If you wish to manage cookies on your smart phone or mobile phone, please refer to your device’s manual.

Additional Information

Pandora UK cannot be held responsible for the content of external websites.