How does it work?

SmartGift is a digital gifting service that we have teamed up with, to make sure every Pandora gift is perfect. We want to remove the uncertainty around purchasing gifts for others by making it easier for you to select the perfect item in the first place.

SmartGift lets you send gifts instantly to your loved ones. When a recipient receives a notification about their gift from you, they can choose to then select a different size, colour or to swap their gift for a same-priced item, if it’s not quite right.
They can also provide their preferred delivery information, so you can ensure that you send it to the right place!

You can select this option by clicking on the ‘SEND AS A GIFT’ button with the gift box icon, next to the ADD TO BAG button on our product pages.

Your recipient will receive a notification by whatever method you choose to send it. This can be either email or text.
They will then be able to digitally unwrap the gift item you sent to their device. They will see your gift message and can then accept your gift or swap it for another item of the same value (or a different size), and provide their preferred delivery information.

We will send you an email and text notification when your gift has been accepted by the recipient and it is ready for you to purchase for them.
If you forget to pay for the gift, we will send you up to three reminders (24 hours, 3 days and 7 days after their acceptance).

Once you have paid for the gift, it will then be dispatched.

You will be notified to pay for this gift by email (and text message if you provided your phone number) after your recipient has accepted it and made sure it’s the perfect item for them.
You will simply proceed to the Pandora checkout from the notification and then enter your payment details as you would as any normal transaction.

You will be notified to pay for this gift by email (and text message if you provided your phone number) after your recipient has accepted it and made sure it’s the perfect item for them.
You will simply proceed to the Pandora checkout from the notification and then enter your payment details, as you would with any normal transaction.

The recipient of your gift will only be able to swap across items that are of the same value as the original gift item sent.

If the recipient of your gift chooses to return their item, they can do so following our normal returns policy. Any refund that is due would be returned back to the original method of payment.