Pandora Charm 2021 Promotion Terms and Conditions

 

Please read these terms carefully

1. These terms and conditions ("Terms") apply to this Pandora Charm 2021 Promotion ("Promotion")By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

 

2. This Promotion is organised by Pandora Jewellery UK Limited of 33 George Street, London, W1U 3BH ("Pandora"). Pandora is a company registered in England and Wales under company number 06654012.

 

3. If you are participating in this Promotion through the Pandora website (https://uk.pandora.net/en/)("Pandora Website"), these Terms are additional to the Pandora Website terms and conditions (https://uk.pandora.net/terms-and-conditions/terms-and-conditions.html) and the Click & Collect terms and conditions , which (subject to Term 6) continue to apply.

 

4. If you are participating in this Promotion using Reserve & Collect service, these Terms are additional to the Reserve & Collect terms and conditions which (subject to Term 6) continue to apply.

 

5. If you are participating in this Promotion through a Pandora concept store or authorised stockist, these Terms are additional to the sale terms and conditions at that store, which (subject to Term ‎6) continue to apply.

 

6. If there is a conflict between these Terms and any of the terms and conditions mentioned above, these Terms will take priority to the extent necessary to resolve the conflict.

 

7. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final and no correspondence or discussion shall be entered into.

 

8. Your attention is drawn in particular to the limitations of liability contained in these Terms.

 

Qualifying to receive a complimentary Pandora charm

 

9. This Promotion runs during the period from Thursday 29th July to Monday 2nd August 2021 inclusive ("Promotional period") and is available, subject to availability and while stocks last, through the Pandora Website and participating Pandora concept stores and other participating authorised Pandora stockists in England, Scotland, Wales, Northern Ireland, Jersey and Isle of Man excluding all outlets (being Pandora Bicester, Pandora Cheshire Oaks and Pandora Gunwharf Quays stores) and airports ("Participating Stores"). This Promotion is not valid in store or for delivery in the Republic of Ireland or elsewhere outside of the UK, Jersey and Isle of Man.

 

10. Qualifying Purchases (see Term ‎13) may be made on the Pandora Website between 00:00:01 (UK time) on 29th July 2021 and 23:59:59 (UK time) on 2nd August 2021, but with early access for Pandora Club members online from 08:00am UK time on 28th July 2021 (via the related email for this Promotion, which may require logging into their Pandora Website account). Qualifying Purchases may be made at physical Participating Stores (see Term ‎9 above) during the stated trading hours of the relevant store during the Promotional Period.


11. Please check whether your Pandora store is participating in this Promotion, and the opening times of the physical Participating Store, before travelling. Not all Pandora stores and authorised stockists will be open during the Promotional Period.

 


12. Participants in the Promotion must be at least 16 years of age ("Eligible Participants").

 


13. Subject always to these Terms, Eligible Participants who spend at least £59 on full price Pandora jewellery products at a Participating Store during the Promotional Period ("Qualifying Purchase") will be eligible for one complimentary Pandora charm from the table below ("Gift") subject to availability and while stocks last.

 


Product Code Product Name RRP (£)
799367C00 Angel Wings & Mum Charm 20
798825C00 Love You Mum Infinity Heart Charm 20
798769C00 Bee Happy Honeycomb Heart Charm 20
798772C02 Openwork Purple Daisy Charm 25
797058 Family Tree Heart Charm 25
797590 Openwork Family Roots Charm 30
799364C00 Heart & Clover Charm 25
799149C00 Heart Family Tree Dangle Charm 30
798571C00 Family Heart Charm 25
798949C00 Openwork Seahorses Heart Charm 25
798081 Knotted Heart Charm 20
799183C00 Openwork Sun, Stars & Moon Charm 20
798353EN16 Nino the Hedgehog Charm 30
797609 Bruno the Unicorn Charm 30
799147C01 Goddaughter Heart Charm 30
787516 Beaded Open Heart Charm 25
798413C00 Angel of Love Charm 25
798950C00 Openwork Starfish, Shells & Hearts Charm 20
797516 Beaded Open Heart Charm 20
798823C00 Mum Of The Year Heart Charm 25
798763C00 Daisy the Rabbit Charm 30
799088C00 Ellie the Elephant Charm 30
797672 Regal Openwork Heart Charm 20
780964 Hearts All Over Charm 25
798679C00 Beaded Openwork Charm 20
798870C00 Patti the Sheep Charm 30
797778 Mum Script Charm 25
797868 Luck & Courage Four-Leaf Clover Charm 25
799331C01 Comedy & Tragedy Drama Masks Charm 25
799179C00 All-seeing Eye & Heart Charm 30
790930 Regal Crown Charm 25
799423C01 Movie Clapperboard Dangle Charm 30
798123 Dino the Dinosaur Charm 30
788679C00 Beaded Openwork Charm 30
798854C01 March Birthstone Heart Dangle Charm 30
798854C03 February Birthstone Heart Dangle Charm 30
798854C05 May Birthstone Heart Dangle Charm 30
798854C04 April Birthstone Heart Dangle Charm 30
798854C06 June Birthstone Heart Dangle Charm 30
798854C08 January Birthstone Heart Dangle Charm 30
798854C02 July Birthstone Heart Dangle Charm 30
798854C12 September Birthstone Heart Dangle Charm 30
798854C07 December Birthstone Heart Dangle Charm 30
798854C10 August Birthstone Heart Dangle Charm 30
798854C09 October Birthstone Heart Dangle Charm 30
798854C11 November Birthstone Heart Dangle Charm 30

14. The Qualifying Purchase may consist of one or more full price Pandora jewellery products. The following do not count towards a Qualifying Purchase: sale or outlet products, gift cards, eGift cards, the Build a Bracelet promotions, repair service charges, gift sets and delivery charges. This Promotion is not valid in conjunction with any other online or in store offer, promotion or voucher unless stated. All items forming part of the Qualifying Purchase must be purchased at the same time, in the same transaction (with one single delivery selected where delivery is required).

 


15. A limit of one Gift per transaction applies to this Promotion. For the avoidance of doubt, if an Eligible Participant makes multiple Qualifying Purchases in a single transaction, they would not be entitled to any more than one Gift. For example, if an Eligible Participant spends £118 on full price Pandora jewellery products at a Participating Store during the Promotional Period, they would only be entitled to one Gift.

 


16. For Pandora Club members only, if the Qualifying Purchase is made through your Pandora Club member account on the Pandora Website the 'free standard UK delivery' will be automatically applied to the purchase when the standard delivery option is selected at the Pandora Website checkout. You can only use one delivery offer (if available) per transaction.

 


17. Pandora reserves the right to change the specification of the Gift, and/or the Pandora charms available to be chosen as a Gift, from that advertised.

 


18. There is no cash alternative to the Gift. The Gift is not exchangeable for cash or (subject to Term 31) for any other Pandora product or gift.

 


19. Subject to availability and whilst stocks last:

  • (a) Eligible Participants making a Qualifying Purchase on the Pandora Website will automatically be given the opportunity to add the Gift to their order during the checkout process.

  • (b) Eligible Participants who make a Qualifying Purchase at a physical Participating Store will be provided with a Gift when completing the transaction at the relevant Participating Store.


20. Eligible Participants who choose the Click & Collect or Reserve & Collect delivery method (where available) will have the opportunity to collect the Gift from the relevant physical Participating Store at the same time as they collect their Qualifying Purchase. Please be aware that Click & Collect and Reserve & Collect are not available at all Pandora stores.

 

21. If you believe you made a Qualifying Purchase but you did not receive a Gift, please contact Pandora using the details in these Terms.

 


22. This Promotion is open to members of the public which can include employees of Pandora and members of their families and households.

 


Returns and exchanges

 

23. Subject to Terms 29 and 31 below, the Gift may not be exchanged or returned on its own unless it is faulty or not as described, in which case it will be exchanged for a replacement Gift, subject to availability. If no Gifts remain in stock, then Pandora reserves the right in its sole discretion to exchange the Gift for a Pandora product or a Pandora gift card or eGift card of a similar value.

 

24. Subject to Terms ‎29 ‎and 31 below, if any paid product forming part of the Qualifying Purchase is returned for a refund, so that the total amount spent falls below £59, the purchase will cease to be a Qualifying Purchase and the Gift must be returned in an undamaged state.

 

25. Subject to Terms ‎29 and ‎31 below, if any paid product forming part of the Qualifying Purchase is exchanged for any other product which does not meet the Qualifying Purchase criteria above or which is of a lower purchase price so that the total amount spent falls below £59, the purchase will cease to be a Qualifying Purchase and the Gift must be returned in an undamaged state. Please be aware when requesting an exchange that certain products do not count towards the Qualifying Purchase (see Term ‎14).

 

26. If a Gift is not returned (in breach of Term ‎24 or ‎25), or the exchanged product does not count towards the Qualifying Purchase, Pandora reserves the right to charge the lower of: :

  • (a) the amount required to bring the total spend back up to the relevant Qualifying Purchase amount; and

  • (b) either (a) the RRP at which the Gift is available for purchase from the Pandora Website.


Pandora will do this by deducting the relevant amount from any refund due.

27. For purchases made using Click & Collect, please see the applicable Click & Collect Returns Policy (https://uk.pandora.net/en/click-and-collect-terms-and-conditions/click-and-collect-terms-and-conditions.html) and for purchases made using Reserve & Collect, please see the applicable Reserve & Collect Returns Policy (https://uk.pandora.net/en/reserve-and-collect-terms-and-conditions/reserve-and-collect-terms-and-conditions.html) for more information on exchanges and returns.

 

28. For purchases made through the Pandora Website, please see the applicable Returns Policy (https://uk.pandora.net/en/faqs) and the Pandora Website terms and conditions (https://uk.pandora.net/en/tandcs/terms-and-conditions.html) for more information on exchanges and returns and the exchange/returns process. When returning a product forming part of the Qualifying Purchase that you bought through the Pandora Website you do not have to return the Gift, but (subject to Term 26 above) if you do not do so, or if the Gift has been damaged, Pandora reserves the right to deduct from any refund due to you (or charge the payment method you used for the original order) an appropriate amount to reflect the damage to the Gift or its non-return, as determined by Pandora. The amount of the deduction or charge will be notified to you in advance.

 

29. When returning to the Pandora Website a product forming part of the Qualifying Purchase that you bought through the Pandora Website you do not have to return the Gift, but (subject to Term 31) if you do not do so, or if the Gift has been damaged, Pandora reserves the right to deduct from any refund due to you (or charge the payment method you used for the original order) an appropriate amount to reflect the damage to the Gift or its non-return, as determined by Pandora. The amount of the deduction or charge will be notified to you in advance.

 

30. Returns of the Gift on its own (regardless of condition) will not result in a refund or payment to you of any sort.

 

31. Participants' legal rights, including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described, are unaffected by these Terms.

 

Other important terms

 

32. This Promotion is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may end the Promotion early (or suspend the availability of the Promotion) without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion.

 

33. This Promotion only applies to a Participating Store whilst stock is available at that Participating Store. Pandora may, without notice, end the Promotion early at any individual Participating Store if all available Gifts at that Participating Store have been claimed prior to the end of the Promotional Period.

 

34. If, in the opinion of Pandora, there is not sufficient stock of the Gift, Pandora reserves the right in its sole discretion to substitute any one or more Gifts for a Pandora gift card or eGift card of a similar value or an alternative Pandora product of similar value.

 

35. Please check that the Gift that you would like to select is in stock at your chosen Participating Store before travelling and taking part in this Promotion.

 

36. If there are unclaimed Gifts when this Promotion closes, those Gifts will remain the property of Pandora and the company may dispose of them as it sees fit, this may include offering the Gifts for sale in the normal way.

 

37. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control.

 

38. Pandora and a Participating Store reserve the right to not award a Gift, disqualify a participant if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.

 

39. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

 

40. Pandora will not act in a discriminatory way in running this Promotion. However, any failure on any occasion by Pandora to enforce a Term is not a waiver of that Term.

 

Liability and Governing Law

 

41. Subject to Term 42, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.

 

42. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law. Further, nothing in these Terms shall affect any participant's legal rights including in relation to any Pandora products.

 

43. Subject to Term 42, by participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:

  • (a) the loss, theft or misuse of any product; or
  • (b) any damage in any way attributable to this Promotion or the attempted participation in this Promotion.

44. This Promotion and any website on which these Terms are posted are only intended to be accessed from the United Kingdom, Isle of Man and Jersey. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from territories other than United Kingdom, Isle of Man or Jersey, you are responsible for compliance with all local laws.

 

45. This Promotion and these Terms will be governed by English law and any disputes shall be subject to the jurisdiction of the Courts of England and Wales. However, residents of Scotland may bring legal proceedings in the Scottish Courts, residents of Northern Ireland may bring legal proceedings in the Courts of Northern Ireland, residents in Jersey may bring legal proceedings in the Jersey courts, and residents in Isle of Man may bring legal proceedings in the Isle of Man.

 

How to contact Pandora

 

46. Pandora can be contacted in relation to this Promotion using the contact details given below:

  • Physical Participating Stores: please ask staff in the relevant store. Alternatively, please call 0844 873 1441* or send an email to info-uk@Pandora.net or write to Pandora Valentine’s 2021 Promotion, Pandora Jewellery UK Limited, 33 George Street, London W1U 3BH.

  • By Post: Write to Pandora Charm 2021 Promotion, Pandora Jewellery UK Limited, 33 George Street, London W1U 3BH;

  • Pandora Website: please call the Freephone number 0808 234 5431* or send an email to estore-uk@Pandora.net.

    *Please note landline and mobile network charges might apply. Please check with your network provider.