Pandora Mother's Day 2024 Promotion Terms and Conditions
- These terms and conditions ("Terms") apply to this Pandora Mother's Day 2024 Promotion ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.
- This Promotion is organised by Pandora Jewellery UK Limited, a company registered in England and Wales at 33 George Street, London, W1U 3BH under company number 06654012 ("Pandora", "us", "our").
- By participating in this Promotion via our website (https://uk.pandora.net/en) ("Pandora Website"), you also agree to be bound by the terms and conditions on the Pandora Website. By participating in this Promotion through Participating Stores, you also agree to be bound by the terms and conditions at that store. If there is a conflict between these Terms and any of the other terms and conditions mentioned above, these Terms will take priority.
- In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final, and no correspondence or discussion shall be entered into.
- Your attention is drawn in particular to the limitations of liability contained in these Terms.
Further details of the Promotion
- Subject to Term 30, this Promotion runs from Saturday 2nd March 2024 to Sunday 10th March 2024 (inclusive) for the general public, and from Friday 1st March 2024 to Sunday 10th March 2024 (inclusive) for My Pandora Members ("Promotional Period"). This Promotion is available, subject to availability and while stocks last, through the Pandora Website, participating Pandora concept stores and other participating authorised Pandora stockists in England, Scotland, Wales, Northern Ireland, Jersey, and Isle of Man only, excluding all outlet stores and airport stores ("Participating Stores"). This Promotion is not valid in store or for delivery in the Republic of Ireland or elsewhere outside of the UK, Jersey, and Isle of Man.
- Please check whether a store is participating in this Promotion, and the opening times of the Participating Store, before travelling to a store to make a purchase. Please note that some Pandora stores and authorised stockists may not be open during the Promotional Period.
- This Promotion is open to members of the public, who are at least 16 years of age, which can include employees of Pandora and Pandora franchisees and members of their families and households ("Eligible Participants").
- Eligible Participants who spend at least £99 or at least £149 (inc. VAT, excluding shipping and subject to exclusions in Term 11) on full price products at a Participating Store or on the Pandora Website during the Promotional Period ("Qualifying Purchase") will be entitled to:
- a complimentary sterling silver Pandora bracelet (Product Number: 593229C01 worth £60 RRP (where a minimum of £99 is spent); or
- choose one of the following: (i) a complimentary sterling silver Pandora bracelet (Product Number: 593229C01 worth £60 RRP; (ii) a complimentary 14k rose gold-plated Pandora bracelet (Product Number: 583230C01 £150 RRP; or (iii) a 14k yellow gold-plated Pandora bracelet (Product Number: DV 568748C00) worth £110 RRP (where a minimum of £149 is spent),
- Eligible Participants who are also members of My Pandora ("Member(s)") and who make a Qualifying Purchase during the Promotional Period will also receive a promotional Pandora discount voucher entitling the Member to receive a discount of 15% off full price Pandora charms, clips and safety chains only, and are subject to the exclusions in Term 17 and 20 ("Voucher"). The Voucher is redeemable strictly in accordance with these Terms.
- The Qualifying Purchase may consist of one or more full price Pandora jewellery products. The following do not count towards a Qualifying Purchase: sale and outlet items, delivery charges, gift cards, eGift cards, cleaning kits, gift packaging, clasp openers, polishing cloths, Build a Bracelet & Build a Pendant offers, gift sets, the Disney 100 collection, the Game of Thrones collection, UNICEF items, Moments studded chain products and engravable products (save for the Pandora Openable & Engravable Love Locket Dangle Charm in sterling silver (product number: 793066C01), 14k rose gold plated (product number: 783066C01), and 14k gold plated (product number: 763066C01)). The cost of engraving services is also excluded from the Qualifying Purchase. This Promotion is not valid in conjunction with any other online or in store offer, promotion or voucher unless stated. All items forming part of the Qualifying Purchase must be purchased at the same time, in the same transaction (with one single delivery selected where delivery is required).
- Vouchers shall be handed out in a Participating Store to Members or shall be emailed to Member (purchasing via the Pandora Website) who make a Qualifying Purchase.
- A limit of one Complimentary Product and (for Members) one Voucher per transaction applies to this Promotion. For the avoidance of doubt, if an Eligible Participant makes multiple Qualifying Purchases in a single transaction, they would not be entitled to any more than one Complimentary Product and (for Members) one Voucher. Members must be Eligible Participants and must make a Qualifying Purchase in order to receive a Voucher.
- Pandora reserves the right to change the specification of the Complimentary Product from that advertised.
- There is no cash alternative to the Complimentary Product or Voucher. The Complimentary Product or Voucher is not exchangeable for cash or (subject to Term 28) for any other Pandora product. Pandora reserves the right to substitute the Complimentary Product for another Pandora product (or products) of an approximately equal or greater RRP value to the advertised Complimentary Product.
- If you believe you made a Qualifying Purchase, but you did not receive a Complimentary Product and a Voucher (if you are a Member), please contact Pandora using the details in these Terms.
- Vouchers can be redeemed in a Participating Store or on the Pandora Website from Monday 11th March – Sunday 31st March 2024 inclusive ("Redemption Period"). To redeem the Voucher, Members must purchase one or more full price Pandora charms, clips, or safety chains, in a Participating Store during the Redemption Period ("Redemption Purchase"). The Voucher cannot be redeemed against any other products. The Voucher cannot be redeemed against the Qualifying Purchase.
- Upon redemption, a discount of 15% will be applied to the Redemption Purchase. For the avoidance of doubt, if a customer makes a mixed purchase, comprised in part of a Redemption Purchase and in part of a product that does not form part of a Redemption Purchase, the discount shall only be applied to the element of the transaction that comprises of the Redemption Purchase.
- To redeem a Voucher in a Participating Store, Members will need to simply surrender the Voucher at the checkout when making payment for a Redemption Purchase. The Voucher will be retained by Pandora after being redeemed. Copies of the Voucher will not be accepted. To redeem a Voucher on the Pandora Website, Members will need to enter the Voucher details upon checkout.
- Vouchers must be redeemed in full in one single transaction. Vouchers are not divisible. Only one Voucher can be redeemed per transaction. Vouchers cannot be used to purchase the following products: sale and outlet items, delivery charges, gift cards, eGift cards, cleaning kits, gift packaging, clasp openers, polishing cloths, Build a Bracelet & Build a Pendant offers, gift sets, the Disney 100 collection, the Game of Thrones collection, UNICEF items, Moments studded chain products, engravable products, engraving services, lab-grown diamond products and/or 14k gold jewellery. This Promotion is not valid in conjunction with any other online or in store offer, promotion or voucher unless stated.
- Vouchers will automatically expire at the end of the Redemption Period, at which point they will no longer be accepted in any Participating Stores or on the Pandora Website. Voucher holders are solely responsible for ensuring that all Vouchers are redeemed prior to expiry of the Redemption Period. No reminders will be sent.
Returns and Exchanges
- The Complimentary Product may be exchanged on its own for another size (if applicable) but otherwise may not be exchanged or returned on its own unless it is faulty or not as described, in which case it will be exchanged for a replacement Pandora product of the same type, subject to availability. If none of the same type of Pandora product remains in stock, then Pandora reserves the right in its sole discretion to exchange the Complimentary Product for another type of Pandora product or a Pandora gift card or eGift card of a similar value.
- If any product forming part of the Qualifying Purchase is returned for a refund or exchanged, so that the total amount spent on products included in the Promotion falls below the required spend described in Term 9, then the purchase will cease to be a Qualifying Purchase and the Complimentary Product must be returned in an undamaged and saleable condition.
- If the Complimentary Product is not returned (in breach of these Terms), or if the Complimentary Product has been damaged, Pandora reserves the right to deduct from any refund due to you (or charge the payment method you used for the original purchase) a sum equal to the then current price at which the Complimentary Product is available for purchase. If you are returning (via the Pandora Website) a product forming part of the Qualifying Purchase that you bought through the Pandora Website, you may choose not to return the Complimentary Product in which case we shall deduct its price or charge you for its price as stated in this Term, and the amount of the deduction or charge will be notified to you in advance.
- There will be no refund of the difference if a paid Pandora product is exchanged for a cheaper Pandora product.
- Returns of the Complimentary Product on its own (regardless of condition) will not result in a refund or payment to you of any sort.
- If the Redemption Purchase is returned for a refund, only the amount actually paid will be refunded. For example, if the products purchased total £50 (including VAT), the price actually paid would have been £42.50 (i.e. £50 less the 15% off Voucher) and therefore the refund would be £42.50.
- Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described.
- Additional terms may apply for refunds and exchanges in accordance with the other terms and conditions mentioned at Term 3.
Other important terms
- This Promotion is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may suspend or end the Promotion early on the Pandora Website or in any one or more Participating Store without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion. Please check that the Complimentary Product and (for Members) Vouchers are in stock at your chosen Participating Store before taking part in this Promotion.
- If there are unclaimed Complimentary Products when this Promotion closes, those Complimentary Products will remain the property of Pandora and the company may dispose of them as it sees fit, this may include offering the Complimentary Products for sale in the normal way.
- Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control.
- Pandora and a Participating Store reserve the right to not award a Complimentary Product and/or Voucher, disqualify a participant or ask a participant to leave a Participating Store if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.
- Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
- This Promotion and these Terms will be governed by English Law and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of England and Wales. This Promotion and any website or location on which these Terms are posted are only intended to be accessed from Great Britain, Jersey, Isle of Man and Northern Ireland. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from territories other than England, Scotland, Wales, Jersey, Isle of Man or Northern Ireland, you are responsible for compliance with all local laws.
- Subject to Term 38, Pandora accepts no responsibility for any damage, loss, injury, or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.
- By participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:
- the loss, theft, or misuse of any product; or
- any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to Term 38.
- Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law.
- Any failure on any occasion by Pandora to enforce a Term is not a waiver of that Term.
How to contact Pandora
- Pandora can be contacted in relation to this Promotion using the contact details given below:
Physical Participating Stores: please ask staff in the relevant store. Alternatively, please call 0844 873 1441 or send an email to [email protected]
By Post: Write to Pandora Valentine's Day 2024 Promotion, Pandora Jewellery UK Limited, 33 George Street, London W1U 3BH; or
Pandora Website: please call the Freephone number 0808 234 5431* or send an email to [email protected].
*Please note network charges might apply. Please check with your network provider.