Pandora Free Charm Promotion 2020 Terms and Conditions


Please read these rules carefully

1. These terms and conditions ("Terms") apply to this Pandora Free Charm Promotion 2020 ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

2. This Promotion is organised by Pandora Jewellery UK Limited of 33 George Street, London, W1U 3BH ("Pandora"). Pandora is a company registered in England and Wales under company number 06654012.


3. You can participate in this Promotion through the Pandora website ("Pandora Website"), these Terms are additional to the Pandora Website terms and conditions (, which continue to apply. If there is a conflict between these Terms and the Pandora website Terms and Conditions, these Terms will take priority to the extent necessary to resolve the conflict.


4. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final and no correspondence or discussion shall be entered into.


5. Your attention is drawn in particular to the limitations of liability contained in these Terms.


Qualifying to receive a complimentary Pandora Charm from a selection


6. This Promotion runs during the following period:

  • - Pandora Club Members: from 5pm UK time on Wednesday, 27th May; and
  • - Other Eligible Participants: from 00:00:01 UK time on Thursday, 28th May 2020,

and ends at 23:59:59 UK time on 1st June 2020 ("Promotional Period"). 


7. This Promotion is available, subject to availability and while stocks last, through the Pandora Website only.  Pandora Club members will need to log into their Pandora Club account on the Pandora Website in order to participate in this Promotion on 27th May.  This Promotion is not valid for delivery in the Republic of Ireland or elsewhere outside of the UK.

8. Participants in the Promotion must be at least 16 years of age ("Eligible Participants").

9. Subject always to these Terms, Eligible Participants who spend £59 or more on Pandora jewellery products through the Pandora Website during the Promotional Period ("Qualifying Purchase") will be eligible for a complimentary Pandora charm from the table below ("Gift") subject to availability.  






Clear Pavé Clip Charm



Family Roots Charm



Friends Are Family Dangle Charm



Openwork Family Tree Heart Charm



Disney, Minnie Mouse Charm



Disney Polished Mickey Mouse Charm



Birthday Cake Charm



Nino the Hedgehog Charm



Love You Heart Padlock Charm



Angel of Love Charm



Openwork Woven Infinity Charm



Pink Butterfly Charm



Bee Happy Honeycomb Heart Charm



Free Hugs Cactus Charm



Daisy Flower Bouquet Dangle Charm



Labrador Puppy Dog Dangle Charm



Polished Best Friends Heart Charm



Luck & Courage Four-Leaf Clover Charm



Elephant Dangle Charm



Daisy the Rabbit Charm



Patti the Sheep Charm



Family Forever Safety Chain Charm



Bee Mine Charm



Openwork Music Notes Charm



Openwork Dragonfly Love Charm



Family Heart Charm



Bruno the Unicorn Charm



Family Tree Clip Charm



Sparkling Family Tree Clip Charm



Sparkling Infinity Clip Charm



Theo Bear Charm



Bulldog Puppy Dog Dangle Charm



Openwork Infinity Charm



Heart Full of Hearts Dangle Charm



Openwork Freehand Heart Spacer Charm



Asymmetrical Heart & Arrow Clip Charm



10. 10. The Qualifying Purchase must consist of one or more full price Pandora jewellery products. The following do not count towards a Qualifying Purchase: any sale or outlet products, Pandora gift sets, gift cards, eGift cards, delivery charges, care kits, jewellery boxes, polishing cloth and clasp opener, B82005EN (Pandora 2020 Limited Edition Four-leaf Clover charm), jewellery from the Build a Bracelet offers, and it is not valid in conjunction with any other offer, promotion or voucher unless stated. All items forming part of the Qualifying Purchase must be purchased at the same time, in the same transaction (with one single delivery selected where delivery is required).


11. A limit of one Gift per transaction applies to this Promotion. For the avoidance of doubt, if an Eligible Participant makes multiple Qualifying Purchases in a single transaction, they would not be entitled to any more than one Gift.


12. For the purpose of illustration, a Qualifying Purchase spend of £59 or more will entitle the Eligible Participant to one Gift, subject to availability. For example, a Qualifying Purchase spend of £118 would entitle the Eligible Participate Participant to only one Gift, subject to availability.


13. Pandora reserves the right to change the specification of any of the Gifts from those advertised.


14. There is no cash alternative to the Gift. The Gift is not exchangeable for cash or (subject to Term 22) for any other Pandora product or gift.


15. Subject to availability and whilst stocks last Eligible Participants making a Qualifying Purchase on the Pandora Website will automatically be given the opportunity to add the Gift into their order during the checkout process.


16. If you believe you made a Qualifying Purchase but you did not receive a Gift, please contact Pandora using the details in these Terms.


17. This Promotion is open to members of the public which can include employees of Pandora and Pandora franchisees and members of their families and households.


18. During the Promotional Period, you must spend over £30 to qualify for free standard delivery. Please see the Delivery Information ( on the Pandora Website for details of where Pandora delivers to.


Returns and exchanges


19. Please see the applicable Returns Policy ( and the Pandora Website terms and conditions ( for more information on exchanges and returns and the exchange/returns process.


20. Subject to Term 19 and Term 22, returns of the Gift on its own (regardless of condition) will not result in a refund or payment to you of any sort.


21. When returning or exchanging a product forming part of the Qualifying Purchase that you bought through the Pandora Website, so that it is no longer a Qualifying Purchase, you do not have to return the Gift, but (subject to Term 22) if you do not do so, or if the Gift has been damaged, Pandora reserves the right to deduct from any refund due to you (or charge the payment method you used for the original order) an appropriate amount to reflect the damage to the Gift or its non-return, as determined by Pandora. The amount of the deduction or charge will be notified to you in advance.


22. Participants' legal rights, including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described, are unaffected by these Terms.


Other important terms


23. This Promotion is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may end the Promotion early (or suspend the availability of the Promotion) on the Pandora Website without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion.


24. If, in the opinion of Pandora, there is not sufficient stock of any of the Gifts, Pandora reserves the right in its sole discretion to substitute any one or more of the Gifts for an alternative Pandora product or a Pandora gift card or eGift card of a similar value. Please check which Gifts are in stock through the Pandora Website before taking part in this Promotion.

25. If there are unclaimed Gifts when this Promotion closes, those Gifts will remain the property of Pandora and the company may dispose of them as it sees fit, this may include offering the Gifts for sale in the normal way.

26. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control.


27. Pandora reserves the right to not award a Gift or to disqualify a participant if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.


28. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.


Liability and Governing Law


29. Subject to Term 30, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.


30. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law. Further, nothing in these Terms shall affect any participant's legal rights including in relation to any Pandora products.


31. Subject to Term 30 above, by participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:

  • (a) the loss, theft or misuse of any product; or
  • (b) any damage in any way attributable to this Promotion or the attempted participation in this Promotion.



32. This Promotion and any website on which these Terms are posted are only intended to be accessed from the United Kingdom. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from territories other than England, Scotland, Wales or Northern Ireland, you are responsible for compliance with all local laws.


33. This Promotion and these Terms will be governed by English law and any disputes shall be subject to the jurisdiction of the Courts of England and Wales. However, residents of Scotland may bring legal proceedings in either the Scottish Courts or the Courts of England and Wales and residents of Northern Ireland may bring legal proceedings in either the Courts of Northern Ireland or the Courts of England and Wales.


How to contact Pandora


34. Pandora can be contacted in relation to this Promotion using the contact details given below:

  • Pandora Website: please call the Freephone number 0808 234 5431* or send an email to

    *Please note calls are free from any UK landline. UK mobile network charges might apply. Please check with your network provider.