Our Response to Covid-19

We are putting all necessary safety measures in our warehouse for our team members to stay safe and protected.

For your reassurance as a customer, all our jewellery will be packed in clear transparent bags inside our eco-friendly jewellery boxes, free from contact. Our team members wear gloves to minimize the contact they have with the jewellery maintaining the highest hygiene standards.

Our orders will also be delivered free of contact through letterboxes.

We are limiting our packaging consumption to be ready to face any future shortage in stock we are unable to provide extra packaging at this time. Therefore, each item will be individually packaged in our eco-friendly gift boxes and a gift bag, which is 100% recyclable will be provided only when you tick  "This is a gift" at the basket page. If you do not tick "This is a gift" your order will be packaged together in our eco-friendly gift box without a gift bag..

Due to social distancing measures and local authorities guidelines, orders may be delayed and deliveries may take longer than usual. 

Standard Delivery 1-4 days (excluding Sunday)

Express Delivery 2-4 days (excluding Sunday)

Items bought on the Pandora website cannot be returned in store for a refund, but can be exchanged. Please note refunds make take longer than normal to process. Once we have received your return at our warehouse, we advise that refunds may take 14 days to be processed at this time.