Click & Collect

On a product jewellery page, you can follow the below steps to avail of click & collect for your order:

-Select the Find in Store button which you can find under the Add to Bag button on a product page. You can also choose this option for products added to your bag.

-Use your current location or type in your post code to find your preferred Pandora Store with the available product.

-Click the Add to bag for click & collect button and you can then complete your purchase as normal.

Alternatively, you can also select the Find in Store option in your bag, and choose your preferred store to change the delivery method to Click and Collect.

Our in store team fulfill orders as soon as possible and will work hard to have your order ready within 24 hours for collection. To avoid delays at the store, please wait until you receive ‘Ready for Collection’ email from us before visiting the store. We promise it won't be long! 

We'll send you an email when your order is ready, confirming your chosen store. You can then collect it as soon as you’ve received your ‘Ready for Collection’ email.

If you have not received your order confirmation email, please reach out to our customer service team and we will be able to re-send it to you.

When you get to store, just ask any of our store team members to assist you with your Click & Collect order. Any team member in the Pandora store will be able to retrieve your order and complete your purchase with just your ID and your ‘Ready for Collection’ email. This can either be a physical printed copy of the email or you can present this on your phone.
Please note that due to COVID you may be asked to wait as we limit the amount of people in store at one time.

We are happy to hold your order for 5 days after your order has been prepared in store for you. After this, it will be automatically cancelled. You will not be charged. If for any reason you cannot collect within 5 days, please contact the store to discuss further options.

Unfortunately we are unable to amend or cancel an order once it has been placed.

All orders are held for 5 days at our stores once prepared. If you decide you don't want your item(s) and do not  pick up your order within these 5 days then the order will be automatically cancelled and you will not be charged.

You can also contact the store to let them know that you no longer want your order and they can cancel this for you.

If you think you might not be able to collect your order yourself, please indicate this at the checkout by ticking the “Someone else may pick up my order” box. You will need to provide the name of your nominated alternate pickup person. It is not possible to add an alternate pickup person to the order once the order has been placed.

To safeguard you from fraud, upon visiting the store your nominated alternate pickup person would need to show their ID and provide one of the following: Your ‘Ready for Collection’ email, order number, or name of the main customer.

Please note that the nominated alternate pickup person would not receive the ‘Ready for Collection’ email, so please forward the email to them to make sure that they have all the required details.

Your payment will be pre-authorised at the time of placing your order online. However you will only be charged at the time of collection in store.
If you can’t pick this up within 5 days, your order will be cancelled and you will not be charged. 

At checkout you can select which items you would like to collect and which items you would like to deliver to home.

Please note that you can only add one delivery address to the order.

Unfortunately, we are unable to offer this service at this time.

If you decide while in the store that you do not want the item, this will be cancelled and you will not be charged. Should you wish to exchange your order at this point, the store team will provide assistance.

If you have taken your item home and you change your mind, please note that you will need to go back to the same store that you collected your order from, to return your item for a refund. You will need to have your order confirmation email to hand as it contains the last 4 digits of the card that was used to pay for the order and the same card will need to be presented in store to receive the refund.

If you have taken your item home and you would then like to exchange it, you can visit any of our stores to do this.

Please note that Click & Collect orders cannot be sent to our online warehouse for a refund. However, if your order was a partial order (part Click & Collect, part deliver to home) you need to return items that you collected in store, back to the same store for a refund.

For items delivered to home, these need to be sent back to the warehouse following the instructions in the package.

Your return window starts when you pick up your item(s) and you will have 30 days to return your item. You can see our full returns policy here.

*Please note different returns policies apply to promotion orders. See promotion FAQ’s here. 

Online exclusives, gift sets and gift cards, outlet and limited edition items will not be available for Click & Collect orders.

As all Click & Collect orders are fulfilled by our stores, from time to time some items may not be available in some stores. Therefore they will not be available for C&C.

Currently Click & Collect is available in the following stores: Basildon, Brentwood, Enfield, Harrow, Hemel Hempstead, Ilford, Marble Arch, St. Albans and Welwyn. During September & October 2020, we will be opening in another 125 locations across the UK.

Opening times and days may vary. Please see our store locator for further info.