You can return your items by dropping off your package at the InPost Locker or shop, click here to generate your QR code for quick and easy returns. You can also find your nearest drop of point here.
1. Pack
Please ensure the original packaging, if available, is securely packed along with your item(s). Follow the steps to create an InPost QR code – this is all you need to drop off your parcel.
2. Drop off
You can return using any of InPost lockers with space available. For lockers, scan your QR code to open a locker and put your parcel inside. Remember to pack all your return items into one parcel and please only use one compartment per parcel.
3. Track your parcel
Your item is collected by a courier and sent back to Pandora. You can track the return every step of the way from the InPost app.
4. Receive your refund
Once we have received and validated your returned item(s), we will process it in our system and send you an email notification.
Please be advised that the completion of any refund may take up to 14 days from the date of notification email sent.