Pandora Jewellery UK Limited

Spring Sale 2017 Terms and Conditions


If for any reason you are not completely satisfied with your PANDORA Sale purchase, you can return it to the PANDORA eSTORE for a refund, subject to the conditions set out below. We can only offer refund for sale items purchased from the PANDORA eSTORE. The items must be returned in a saleable condition with a valid receipt within 14 days from the day after delivery.

Items purchased at full price (outside of the PANDORA Sale) have the benefit of PANDORA's normal Exchange and Refund policy.

Items purchased via the PANDORA eSTORE (, may be exchanged in PANDORA UK concept stores. The items must be in a saleable condition with a valid receipt within 14 days of the date of purchase. No exchanges are offered within the PANDORA Bicester Outlet (except where goods are faulty and not sold to you as faulty). Estore items can only be returned to the PANDORA eStore directly under the PANDORA eStore's return policy. Your legal rights are unaffected.

All jewellery sets with item numbers starting with B (ex. B800002-H) are bundled sets. Please note that if you have purchased a bundled set and wish to return it for a refund, the complete set must be returned.


If you purchased earrings online, you may return them to the website you purchased them from, but if they were supplied to you in sealed packaging they cannot be returned or exchanged if the seal has been broken. Items which are re-sized or personalised (for example, by engraving) are also not exchangeable unless faulty. Your legal rights are not affected. PANDORA Gift Vouchers and Gift Cards cannot be refunded for cash*

*See Gift cards full terms and conditions by clicking here .