Returns Policy for Sales Products


The Sale is available through the Pandora website (uk.pandora.net) ("Pandora Website") and Pandora concept stores and other participating authorised Pandora stockists (excluding airports) in England, Scotland and Wales only. Please check that your nearest store is participating before travelling.

This Policy supplements Pandora's standard terms and conditions of sale and Pandora Website terms and conditions. This Policy will take priority to the extent necessary to resolve any conflict.

If for any reason you are not completely satisfied with your Pandora sale purchase:

-Products purchased on the Pandora Website : for a refund you can return such products to the Pandora Website with a valid receipt within 14 days from the date you received your sale product.


-Products purchased in a Pandora concept store or other authorised Pandora stockist: Sale items are non-refundable and exchange only.


-Exchanges: sale products (excluding sale products purchased on the Pandora Website) can only be exchanged at a Pandora concept store or other authorised Pandora stockist. Sale products can be exchanged for the same product in a different size (providing it is in stock) or for a different product of exactly the same value. Sale items can be exchanged with a valid receipt within 14 days from the date of purchase.


Products must be in a saleable condition to be returned or exchanged.
Your legal rights are unaffected.
Items purchased at full price (outside of this Sale) have the benefit of Pandora's normal Exchange and Refund policy (here)