Ring Promotion FAQs


1. Where can I purchase PANDORA rings in the ring promotion; ‘Buy 2 rings and PANDORA will treat you to the 3rd’?

PANDORA concept stores, the PANDORA eSTORE and participating official stockists
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2. How long will the ring promotion be running for?

The ring promotion is running in England, Scotland and Wales from Wednesday 27th July to 31st July 2016 inclusive.

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3. How do I get the complimentary ring on PANDORA eSTORE?

If you add 3 rings to your shopping bag, the eSTORE will automatically set the lowest priced ring as complimentary.
The lowest priced ring is always the complimentary ring..


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4. What is the returns policy for the ring promotion?

If you would like to return one or more rings purchased as part of the promotion for a refund, you will need to return ALL RINGS PURCHASED. We cannot process a refund unless we receive the complimentary ring. The returns policy is still 30 days on purchases from the PANDORA eSTORE and PANDORA concept stores. Other participating official stockists may have individual returns policies which differ from this. Click here for more information.
We only offer refunds and size exchanges on the eSTORE. You will be liable for a size or value exchange in one of your nearest UK concept stores with a valid proof of purchase.

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5. How do I know which ring is complimentary?

The complimentary ring will be the ring that is the lowest price. Once three rings have been added to the basket, the lowest priced ring will automatically be marked as ‘complimentary’ on the basket page. There are no exceptions to this.

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6. Is the offer valid in conjunction with FREE Standard delivery over £75 on the PANDORA eSTORE?

Yes,if the total value of your order is £75 after the value of the lowest priced ring is deducted; you’ll qualify for FREE UK Standard delivery. This will automatically apply at checkout when you select standard delivery.

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7. Which rings are included in the promotion?

This promotion is applicable across ALL PANDORA rings.

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8. Can I exchange my complimentary ring for another ring of the same price, or pay for the price difference?

You can only exchange your complimentary ring for a different size online or in store. Your legal rights are unaffected. Click here for more information.

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9. Where are the full terms and conditions for the ring promotion?

Please click here to read our full Terms and Conditions.

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