FREE Standard Delivery Terms and Conditions.


Please read these rules carefully

1. These terms and conditions are the terms ("Terms") that apply to this FREE Standard Delivery promotion ("Promotion") By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

2. This Promotion is organised by Pandora Jewellery UK Limited of 33 George Street,London, W1U 3BH ("Pandora"). Pandora is a company registered in England and Wales under company number 06654012.

3. These Terms are in addition to the UK PANDORA Website ("UK Pandora Website") Terms and Conditions, which continue to apply. In the event of a conflict between these Rules and the UK Pandora website Terms and Conditions, these Rules shall take priority to the extent necessary to resolve the conflict.

4. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final and no correspondence or discussion shall be entered into.

5. Your attention is drawn in particular to the limitations of liability contained in these Terms.

Qualifying for FREE standard delivery

6. FREE Standard Delivery promotion is available on orders placed on the UK Pandora website between 00:01 GMT on 15th November 2019 and 23:59 GMT on 18th Novemeber 2019 ("Promotional Period").

7. The Promotion is available on orders placed for full and reduced price Pandora products. Pandora Gift Card purchases do not qualify for this Promotion unless your order contains other Pandora full or reduced price products.

8. This Promotion is available for delivery to all addresses within Great Britain and Northern Ireland excluding hotels, hostels, prisons, P.O. Boxes and BFPO (British Forces Post Office) addresses. The Promotion is not valid on deliveries to addresses in the Channel Islands.

9. In order to qualify for the promotion, customers must select Standard Delivery during the UK Pandora website checkout process, prior to submitting the order and committing to buy.

10. There is no minimum order value applicable to the promotion. However, the promotion is available on a maximum of five orders per person during the Promotional Period.

11. Employees of Pandora, and members of their families and households, are not eligible to participate in this promotion.

12. Delivery options and costs cannot be changed once an order has been placed. However, your legal rights, including your cancellation rights as set out in the UK Pandora website Terms and Conditions, are unaffected.

13. When you participate in this promotion, Pandora is agreeing, subject to these Rules, to waive the standard delivery charge of £2.99. If you participate in this promotion, but subsequently return your order (or any part of it) for a refund, no refund will be due to you in respect of the waived standard delivery charge. Please see the applicable Returns Policy and the UK Pandora Website terms and conditions Terms and Conditions for more information on exchanges and returns and the exchange/returns process.

14.This Promotion may be used in conjunction with the Pandora 'Build a Bracelet'promotion. However, this Promotion is not valid in conjunction with any other offer, promotion or voucher unless stated.

15. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control.

16. Pandora reserves the right not to apply the promotion to your order if there are reasonable grounds to believe that you are not eligible for any reason.

17. Any attempt to deliberately undermine the legitimate operation of this promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

Governing Law and Liability

18. Subject to Term 19 below, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any as a result of participation or attempted participation in this Promotion.

19. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud, or for any other liability which may not be lawfully limited or excluded. Further, nothing in these Terms shall affect your legal rights including in relation to any Pandora products.

20. By taking part in this Promotion, participants agree that Pandora shall not bear any liability for any damage in any way attributable to this Promotion, subject to Term 19.

21. The Promotion and any website on which these Terms are posted are only intended to be accessed from the United Kingdom. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from outside the United Kingdom, you are responsible for compliance with all local laws.

22. This Promotion and these Terms will be governed by English Law and any disputes will be subject to the jurisdiction of the Courts of England and Wales. However, residents of Scotland may bring legal proceedings in either the Scottish Courts or the Courts of England and Wales. Residents of Northern Ireland may bring legal proceedings in either the Courts of Northern Ireland or the Courts of England and Wales.

How to contact us

22. Please call the Freephone number 0808 234 5431 (check opening hours here:, or send an email to

23. Please note calls are free from any UK landline. UK mobile network charges might apply. Please check with your network provider.