Black Friday 2023 promotion

  1. These terms and conditions ("Terms") apply to this Black Friday 2023 promotion ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

  1. This Promotion is organised by Pandora Jewellery UK Limited, registered in England and Wales at 33 George Street, London, W1U 3BH, company no. 06654012 ("Pandora", “us”, “our”).

  1. By participating in this Promotion, you also agree to be bound by the general terms and conditions on the Pandora website at ("Pandora Website"). By participating in this Promotion through Participating Stores, you also agree to be bound by the terms and conditions at that store. My Pandora members are also be subject to, and agree to be bound by, the My Pandora terms at If there is a conflict between these Terms and any of the other terms and conditions mentioned above, these Terms will take priority.

Further details of the Promotion

  1. This Promotion runs from 23rd to 27th November 2023 (or from 20th November 2023 for My Pandora members. (“Promotional Period”).

  1. This Promotion is available, subject to availability and while stocks last, through:
    • the Pandora Website; and
    • participating Pandora concept stores and authorised Pandora stockists in England, Scotland, Wales, Jersey, Isle of Man, and Northern Ireland only, during their stated trading hours, excluding discounted items in all outlets ("Participating Stores").

This Promotion is not valid in stores in, or for delivery to, the Republic of Ireland or elsewhere outside of the UK.

  1. This Promotion is open to members of the public, who are at least 16 years of age, which can include employees of Pandora and Pandora franchisees and members of their families and households ("Eligible Participants").

  1. Eligible Participants will be entitled to a discount of up to 30% on full price Pandora jewellery (subject to exclusions in Term 8) from a Participating Store or the Pandora Website during the Promotional Period ("Qualifying Purchase"). In addition, Eligible Participants who are members of My Pandora (or who sign up at the time of making this purchase) shall be entitled to double points on that transaction when it is made on 27th November 2023 only.

  1. The Promotion is not valid on shipping costs, sale or discounted products, outlet products, 14k gold items, Pandora Lab-Grown Diamonds, gift cards, discounted gift sets, gift packaging, cleaning kits, polishing cloths, clasp opener, repair services, engravable products and engraving services, Build A Bracelet and Build a Pendant bundles, Game of Thrones collection, Pandora Moments Studded Chain bracelet and necklace, Birthstone Eternity Circle Rings, UNICEF products and Disney 100 collection. The Promotion is not valid in conjunction with any other online or in-store offer, promotion or voucher unless stated.

  1. If you are a My Pandora member and you believe you made a Qualifying Purchase but you did not receive double points, please contact Pandora using the details in these Terms.

Returns and exchanges

  1. Additional terms may apply for refunds and exchanges in accordance with the other terms and conditions mentioned at Term 3.

Other important terms

  1. This Promotion is subject to stock availability and, whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may suspend or end the Promotion early on the Pandora Website or in any one or more Participating Store without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion.

  1. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or any other event outside Pandora's reasonable control. 

  1. Pandora and a Participating Store reserve the right to not award a discount or double points, disqualify a participant or ask a participant to leave a Participating Store if there are reasonable grounds to believe that any person is not eligible or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.

  1. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law.

  1. This Promotion and these Terms will be governed by English law and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of England and Wales. This Promotion and any website or location on which these Terms are posted are only intended to be accessed from Great Britain, Jersey, Isle of Man and Northern Ireland. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use in other territories. Access to this Promotion from territories where its contents are illegal is strictly prohibited. If you view these Terms from other territories then you are responsible for compliance with local laws.



  1. Subject to Terms 18 and 19, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.

  1. By participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:

(a) the loss, theft or misuse of any product; or

(b) any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to Terms 18 and 19.

  1. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded.

  1. Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described.

  1. Any failure on any occasion by Pandora to enforce a Term is not a waiver of that Term.

  1. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final and no correspondence or discussion shall be entered into.

Contact Pandora

  1. Pandora can be contacted in relation to this Promotion using the contact details given below:

Physical Participating Stores: ask staff in the relevant store, or call 0844 873 1441 (network charges might apply – contact your provider), or email [email protected];

Pandora Website: call the Freephone number 0808 234 5431 or email [email protected]; or

By Post to Pandora Jewellery UK Limited, 33 George Street, London W1U 3BH.